Privacy Policy

Who We Are

Cool Water Roofing LLC is a family-owned roofing company based in Spring Grove, Pennsylvania. We're licensed as a Home Improvement Contractor in PA (HIC# PA18635) and we serve homeowners throughout York County. When this page says "we" or "us," that's us.

You can reach us at any time:

• Phone: (717) 823-6501
• Email: sales@coolwaterllc.com
• Mail: 6309 Straw Acres Road, Spring Grove, PA 17362

What We Collect

The only information we collect from you directly is what you type into one of our contact forms. That includes:

• Your name
• Your phone number
• Your email address (if you choose to share it)
• Your property address (so we know where to come look at your roof)
• Any notes you add about what's going on with your roof

We also automatically collect a few things in the background, like every website does: your IP address, browser type, what page sent you to ours, and which pages you visited. That's covered in the "Tools That Run on Our Website" section below.

Why We Collect It

We use what you share with us for exactly one reason: to get back to you about your roof. That means calling or emailing you to schedule an inspection, send an estimate, answer a question, or follow up on a job we're already doing for you.

We don't put you on a mailing list, we don't send newsletters, and we don't pass your contact information along to other roofers, lenders, or anyone else looking to sell you something.

Who Sees Your Information

When you submit a form on our site, the submission goes to two places:

• Us. Brian and the small team at Cool Water Roofing read the form and respond to it.
• Formspree, the service that delivers our form submissions to our inbox. Formspree is bound by their own privacy policy and only acts as the messenger between your browser and our email.

That's the entire list. We don't sell your information. We don't trade it. We don't share it with marketing partners. If a third party ever needs your information (for example, if your insurance carrier asks for an estimate we wrote), we will only share it with your permission.

Tools That Run on Our Website

Like most modern websites, ours uses a few third-party tools to understand how visitors find and use the site. These tools may set cookies or collect anonymized data in your browser:

• Google Analytics — tells us how many people visit each page, where they came from, and roughly how long they stayed. We don't see your name or contact information in Analytics.
• Google Ads — helps us understand which of our online ads led to phone calls and form fills, so we can spend our advertising dollars wisely.
• Microsoft Clarity — records anonymized session replays and heatmaps so we can see where pages are confusing and fix them. Clarity masks personal information by default (it doesn't record what you type into form fields).

You can opt out of Google's tracking with the Google Analytics opt-out browser add-on, and you can manage Microsoft Clarity by adjusting your browser's cookie settings or visiting Microsoft's privacy controls.

How Long We Keep Your Information

We hold onto form submissions for as long as we reasonably need them to do the work you asked us about — usually until the job is finished or until it's clear you've decided to go in a different direction. After that, we don't actively use it for anything, though it may stay archived in our email for our records.

If you'd like us to delete a form submission you sent us, just ask. Send a quick note to sales@coolwaterllc.com and we'll take care of it.

Your Choices

• Not contacting us at all is always an option. If you don't submit a form or call us, we don't have your information.
• You can ask what we have. Email us and we'll tell you what's in our records about you.
• You can ask us to delete it. Same deal — email us and we will.
• You can opt out of advertising tracking using the Google opt-out link above or your browser's "Do Not Track" / cookie settings.

Children's Privacy

Our website is not directed at children under 13, and we don't knowingly collect information from them. If you believe a child has sent us information through our forms, contact us and we'll delete it.

Security

Form submissions are sent over HTTPS, which encrypts what you type before it reaches Formspree. We do our best to keep our email accounts and records secure on our end — that means strong passwords, two-factor authentication where we can, and not sharing your information by mistake.

No transmission over the internet is 100% secure, but we treat your information the same way we'd want ours to be treated.

Changes to This Policy

If we change anything important on this page, we'll update the "Last Updated" date at the top. Material changes will be obvious — we won't try to slip anything past you.

Questions?

Call us at (717) 823-6501 or email sales@coolwaterllc.com. We'll get back to you within one business day.